Contact Us

What taxes are charged on my purchase?

​Sales Tax will be charged as per county, state or federal government rules & guidelines. Rules and rates change quite frequently.

​​How can I pay for my purchase?

​We accept all major credit cards (Visa, MasterCard, Discover, American Express). If you prefer to pay using PayPal, feel free to use that method. Our website is secure so you can have peace of mind when you shop.

What currency are your prices?

​All prices quoted on this website are in USD. Unless otherwise specifically mentioned and agreed by us, final total for purchase is payable in USD.

Where do you ship?

​We ship within contiguous USA and to all province in Canada (standard shipping). We use USPS First class package service for shipping all of our product. If you are interested in expedited shipping or want to use any other courier service, please contact us. Any extra charges due to such change is payable by the customer.

What are your Shipping charges? What is your standard delivery time?

​We ship anywhere in contiguous US for free for orders over $49. Charges for Hawaii & Alaska is based on actual charges by USPS. If customer needs overnight or expedited shipping, actual charges will be payable by customer. We will provide you tracking number once available. For orders less than $49, shipping charge of $6.99 per order applies.

We ship to all province and territories in Canada via USPS standard at subsidized shipping charge of $24.99 for all orders over $99. Shipping charge of $39.99 applies for orders under $99. Please note that we cannot guarantee delivery times anywhere in Canada as shipment could be potentially held by customs and additional duties may be levied. These extra duties, clearing charges or additional expense need to be paid by the customer. We cannot be held liable for any such expense or delivery delays.

Unfortunately, we do not ship anywhere outside contiguous US or Canada at this time.

How do I track my order?

​Automated email with tracking number will be sent once your order is shipped. All orders are sent by USPS standard and shipping times as defined by USPS & updated by them apply. If you have paid for expedited shipping, shipping times as defined by the carrier will apply.

What is your return policy?

​We check all our products when we receive them and & re-check them before shipping out. Returns will be honored only where product is defective. However, we need to be informed (with pictures) within 48 hours of you receiving the product. Please contact us to know further steps.

Returns are not entertained for special or custom order, or for items that are altered or re-sized to fit your body size.

Based on our sole discretion, partial refunds may be granted in certain situations. We also have the sole right to determine the percentage of amount of the original purchase that will be refunded for such items. Illustrative list of situations where partial refunds may be granted:

• Items with obvious signs of use.
• Any item that is not in its original condition.
• Any item where we were not informed within 48 hours after delivery.
• Any item that was purchased during a sale event or with a discount code.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You should consider using a trackable shipping service or purchasing shipping insurance. We are not responsible for your returned item getting lost in mail.

What is Pricing error?

​We reserve the right to cancel any orders containing pricing errors, even after you've received the order confirmation or shipping notice from us. We will refund you if you are charged for such orders.

Care Instructions for Silk Saree

Tips to take care of your Silk Sarees –

• Best stored in a cool place, away from sunlight, dust and moisture.
• Avoid spraying perfume on the saree to prevent stain.
• Always keep your silk saree in a cotton/muslin cloth. Naphthalene balls or any kind of chemicals should not be kept with or around the saree.
• Keep the front weaving part of the saree inside while folding to prevent damage.
• Handwoven Silk sarees should only be dry-cleaned when necessary.
• If you need to iron, it is advisable to keep a soft cotton cloth on top of your silk sarees.
• For long period in between uses - take out your saree, open it, refold, and then store again every six months.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from benarasboutique.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you; Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We also use 3rd party vendor re-marketing tracking cookies. This means we will continue to show ads to you across the internet. As always, we respect your privacy and are not collecting any identifiable information through the use of Google’s or any other 3rd party remarketing system.

The third-party vendors, including Google, whose services we use – will place cookies on web browsers in order to serve ads based on past visits to our website. – Third party vendors, including Google, use cookies to serve ads based on a user’s prior visits to your website. This allows us to make special offers and continue to market our services to those who have shown interest in our service.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIORAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

FACEBOOK - https://www.facebook.com/settings/?tab=ads

GOOGLE - https://www.google.com/settings/ads/anonymous

BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at benarasboutiquesales@gmail.com or by mail using the details provided below:

1935, Heatherton Rd, Dacula GA 30019 United States